![]() You'll find plenty of info to get started. Get started maybe by going into HP's online forum and input just 2500u. My advice is to start doing a search with your bios and driver versions, with 2500u as the search parameters and go from there. 19) which also locked you out of downgrading the bios (!) for some reason, so we essentially were told by HP and Amd that if we updated to the Bios that HP's own software and website said to use (and still today does, btw), that you now were the proud owner of an expensive paperweight ~$1000.Īmd on their side failed to properly build support for the 2500u and especially the 2500u mobile version into their driver packages, and as far as I know the situation has only been partially rectified. Fingers were pointed by HP at Amd saying the drivers were at fault, Amd said its not us it's HP and their Bios, and not enough of the 2500u sold for either side to really care or try to fix it.Īs it turned out, it was both of them. ![]() ![]() Sent it in to HP three times total, wound up between repair times 3-4 weeks each time (despite having the best HP Care Pack available) and unusability when it was here, I essentially didn't have a laptop for about 9 months until finally in an obscure forum I found a link to a bios update to F.20 with a very specific driver version from Amd that would be compatible. Would Bsod just every few minutes, but green, brown, green/brown plaid, and I think even orange (if I remember right, it was odd) -screened, not just Blue SOD. Bought mine in Dec 2017, updated the drivers and Bios in November 2018 per HP Support Assistant, and the trouble started. It's a terrible cpu that has caused unending grief for those who have it. ![]() I have this same processor in an HP Envy x360 laptop.
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